Heritage Days

How to book

1. How can you visit the sites during the Heritage Days?
There are various visit options, depending on the location:

Self-guided tour without prior reservation
Guided tours and/or activities without prior reservation
Guided tours and/or activities only with mandatory reservation
Self-guided tour possible, but with mandatory reservation for guided tours and/or activities within the same location

2. Are the activities subject to a fee?
No, all activities are free of charge!

3. Where can I find practical information for each location?
Each venue or activity page on the website contains all the necessary practical information, including whether reservation is required.

4. When is reservation required?
If advance booking/reservation is required, you will need to book a time slot. Please respect your scheduled time for the tour.

5. What happens if I am late for my reserved time slot?
Once the visit has started, participation is no longer possible. So definitely arrive on time. You may need to wait (around 15 minutes) to enter certain sites

6. What should I bring to the visit if reservation is mandatory?
For all visits and tours, make sure to bring your booking confirmation with you. You will be asked to present it at the site.

7. How far in advance do I need to arrive for my visit?
It is recommended that you arrive 10 minutes before the time indicated in your booking confirmation.

8. Do I also need to make reservations for outdoor activities such as walks or bike tours?
Most outdoor activities such as walking and bicycle tours require advance booking. You simply need to choose a time.

9. From when and how can I make a reservation?
Reservations can be made from the end of the second week of September 2025 via this website. Go to the programme page, choose a location or activity and select your preferred time. After the booking, you will receive a confirmation by email.

10. What if an activity is fully booked?
If an activity is fully booked, you can still make your way to the location or starting point on the day of the event. Cancellations can never be completely ruled out, so last-minute places may become available.

General information

1. What do the times shown by the buildings mean?
The times listed for buildings are the opening and closing hours. The organisers reserve the right to shut the doors early if there are large crowds to ensure that the building can close at the scheduled time.

2. Are there any special measures in place during the visit?
Yes, the sites’ managers may put special measures for visits in place.

3. Can I eat, smoke or take pictures during the visit?
You must not smoke or eat while visiting any of the sites. Furthermore, some site managers may not allow photographs to be taken. Please respect the guidelines at each location which are listed in the practical information section on each venue or activity page.

4. Can I bring a rucksack or large bag?
To ensure smooth entry, we kindly ask that you do not bring rucksacks or large bags.

5. Will photographs or videos be recorded during the event?
As part of its events and cultural activities, Urban frequently produces photographic reports or video footage. By participating in its activities, you agree to Urban’s use and distribution of photographs or videos taken in connection with its events.

6. What about my privacy?
You can obtain more information about the use of your personal data and exercise your rights in accordance with Urban's privacy policy.

Accessibility to persons with reduced mobility

1. How do I know if a location is accessible to persons with reduced mobility?
Each indoor venue includes information about the site’s accessibility for individuals with reduced mobility. The accessibility survey was conducted by the non-profit organisation AccessAndGo ASBL on the basis of data provided by site managers, which were then verified by a representative of the organisation.

2. What do the accessibility logos mean?
Site accessibility, based on the criteria and standards adopted in the Brussels-Capital Region, is indicated using the following logos:

	Accessible: The site meets the criteria for users of manual or electric wheelchairs to visit the site independently.
	Accessible with assistance: Wheelchair users will require the assistance of a third party to visit the site.
	Not accessible: The site does not meet the minimum accessibility criteria.

3. Do the accessibility criteria apply to all activities, or only during the Heritage Days?
The accessibility information provided here only relates to visits during the Heritage Days and may not apply at other times.

4. Where can I get more information about the accessibility of a location?
For additional information about the survey and the accessibility of the locations, please contact AccessAndGo via email: info@accessandgo.be.

Guided tours in French sign language

For a number of years now, Urban has been working with Arts & Culture to provide guided tours in French Belgian Sign Language for deaf and hard-of-hearing visitors.

This year, this will be organised in 7 locations:

Church of St. Augustine - Saturday at 3:30 p.m. and Sunday at 1 p.m.

UGC De Broukère – Salle Grand Eldorado - Saturday at 11:30 a.m.

Residency of architect Henry Lacoste - Saturday and Sunday at 1 p.m.

House Herrero - Saturday and Sunday at 2 p.m.

House Homem de Macédo - Saturday at 1:30 p.m.

Taverne du Passage - Saturday at 10 a.m. and Sunday at 3 p.m.

Résidence Palace - Saturday at 5 p.m. and Sunday at 10 a.m.

Reservations by email are required: nicole_lemaire@icloud.com